Help

SleepEcho Support

Tell us what happened and include your phone model, Android or iOS version, and SleepEcho app version. Please do not attach private sleep recordings unless you intentionally want us to review that file.

Restore Premium

Open SleepEcho’s paywall or Settings and choose Restore Purchases. Use the same Google Play or Apple account that made the purchase. Restoring does not charge you again.

Manage or cancel a subscription

On Android, open Google Play → profile → Payments & subscriptions → Subscriptions → SleepEcho. On iPhone, open Settings → your name → Subscriptions → SleepEcho. The store controls billing, cancellation, and refund decisions.

Pending Google Play purchase

A pending payment does not unlock Premium early. Finish the payment in Google Play, then reopen SleepEcho or use Restore Purchases. Do not start a second purchase while the first is pending.

Delete sleep data

Open SleepEcho → Settings → Delete sleep data. This permanently removes saved recordings, events, and reports from the device. It does not cancel a subscription.

Purchase or privacy support ID

Settings shows a selectable Purchase support ID when purchase services are available. Include that ID when asking us to investigate a purchase or delete the related random RevenueCat customer record. Share it only with SleepEcho support. Deleting that record does not cancel a Google Play or Apple subscription.

Recording does not start

Check your phone’s system settings and allow microphone access for SleepEcho. Keep the phone connected to power for overnight sessions and confirm there is enough free storage.